Delivery Policy
Effective Date : 07 June 2025
1. Introduction
At Glavy Aura, we are committed to delivering your orders efficiently and reliably. This Delivery Policy outlines the shipping methods, estimated delivery times, and other important details related to order shipments.
2. Order Processing
- Processing Time: Orders are processed within 1-2 business days after payment confirmation.
- Order Confirmation: Once your order is placed, you will receive an email confirmation with order details.
- Order Modifications: Changes to an order can only be made within 12 hours after placing the order.
3. Shipping Methods and Costs
We offer multiple shipping options to meet your needs:
- Standard Shipping: Delivered within 3-7 business days.
- Express Shipping: Delivered within 1-3 business days.
- Free Shipping: Available for orders over a specified amount, as indicated at checkout.
Shipping costs will be calculated at checkout based on the destination and chosen shipping method.
4. International Shipping
We offer international shipping to selected countries. Important details:
- Delivery Time: Typically delivered within 7-21 business days.
- Customs and Duties: International orders may be subject to customs duties and taxes, which are the responsibility of the customer.
- Tracking: Available for most international shipments.
5. Order Tracking
- Once your order is shipped, a tracking number will be provided via email.
- You can track your order status on our website using the tracking number.
6. Delivery Issues
If you experience any issues with your delivery, please contact our customer support team at info@glavyaura.com or +94 76 328 4161. We will do our best to assist you.
7. Undeliverable Packages
- If a package is returned due to an incorrect address, the customer will be responsible for reshipment costs.
- If the package is lost or stolen after being marked as delivered, we recommend reaching out to the courier service.
8. Changes to This Policy
We reserve the right to modify this Delivery Policy at any time. Changes will be posted on this page with an updated Effective Date
Contact Information:
- Phone: +94 76 328 4161
- Location: 413, Havelock Road, Colombo 05
- Email: info@glavyaura.com